Refund policy

Damaged or Missing Items: We are always happy to help replace or refund your missing or damaged items within 45 days of purchase.  If you receive a damaged package, please take photos of items, box and the labels and send those photos to service@essentialdepot.com.  

Please check your order after receiving it and if there is anything missing call us (866-840-2495) or email us (service@essentialdepot.com) right away. We will ask you for your order number, the items missing or damaged, and the numbers/letters written on the Puller, Checker & Shipper lines at the bottom of the packslip.

Order Changes & Cancellations: Cancellation of an order can only be accepted before the order is processed. If your order is already packed for shipment we cannot cancel.

We cannot add additional items after your order has been placed; however, we will gladly assist you in placing a new separate order for the additional items.   

Returns:  We accept returns within 45 days of purchase. We will gladly refund the product price for eligible items that are unused and are in sale-able condition.  All refunds are applied to the original method of payment. Shipping, including associated fees/duties/taxes, are at customer’s expense.

Please mail returns to:

Essential Depot, Inc.
(Insert Order Number)
4605 Oak Circle
Sebring, FL  33870

Please allow us 10 business days to process your return.