FAQs
Q: How can I view the status of my order?
A: Log in to your Essential Depot account and go to Order History. This page lists all your orders. Click the date of the order which you wish to view.
Q: What are your shipping costs?
A: We charge a flat $30 for US orders under $120. Shipping is free for any order of $120 or above.
Q: Why are your caustics superior?
- Purest Grades Available.
- All US Manufactured.
- No Asian Imports.
- Quality Control on all incoming and outgoing shipments.
- Most suppliers only supply tech grade product.
- It is vitally important that you use only quality Sodium Hydroxide (Lye) when making soap. Essential Depot’s Sodium Hydroxide (Lye) is manufactured in the U.S.A. by a very large reputable chemical company. The manufacturer’s specification is 96% minimum Sodium Hydroxide strength. The typical Sodium Hydroxide (NaOH) strength received from the manufacturer by Essential Depot is between 98% and 99.9%. Sodium Hydroxide from China or Mexico can vary by greater percentages.
- Essential Depot has filled over 100,000 orders from soap makers with its high-quality U.S.A. made Food Grade Sodium Hydroxide (Lye). This has enabled Essential Depot to offer the better quality product at a lower price than its competitors.
- With much input from our most experienced soapmakers, Essential Depot has been able to identify the many possible causes of the rare bad batch of soap. Click here to review our article "Avoiding Bad Batches" and Click here for our handy Soap Making Troubleshooting Guide.
Q: What is difference between Food and Tech Grade Lye?
A: Food grade has a lower parts per million of heavy metal impurities. 80% of our soap makers prefer our food grade product. It is also used in the creation of many very healthy foods.
Q: Why is your Beef Tallow superior?
- Only USA Beef.
- All US Manufactured.
- Quality Control on all incoming and outgoing shipments.